Job Description
Are you a customer-focused and analytically minded professional with a passion for ICT and internal system optimization? Do you thrive in a dynamic, international work environment and have basic knowledge of computer hardware, cabling, and Microsoft 365? Then we are looking for you!
As a Technical Support Employee, you will be part of the IT team, working closely with fellow ICT support colleagues and various departments across the organization. You will be jointly responsible for analyzing and resolving ICT-related issues, acting as a point of contact for our international offices, and managing and optimizing internal systems and processes.
In this role, you contribute to the success of our organization by ensuring our ICT environment remains stable, efficient, and user-friendly. Thanks to your support, colleagues around the world can rely on a smoothly functioning IT infrastructure every day.
Key Responsibilities
- Setting up user accounts for new employees to ensure access to Microsoft and other relevant systems from their first day.
- Adding client systems and ensuring correct visibility of customer data across the appropriate platforms.
- Analyzing and resolving first-line IT issues, or escalating them to the appropriate colleague or external partner in a timely manner.
- Performing technical analysis for problem resolution.
- Keeping stakeholders informed proactively and clearly about the status and resolution of their issues.
- Actively identifying opportunities to improve internal systems and processes, and communicating these to the team lead.
Requirements
- Customer-oriented attitude and strong communication skills.
- Experience with and/or training in ITIL methods and ITSM practices is highly valued.
- Skilled in setting priorities and monitoring progress.
- Ability to analyze, improve, and structure processes.
- Foundational knowledge of IT infrastructure, including computer hardware (e.g., motherboards, memory, and storage), cabling (e.g., UTP, power supply), networking, server management, and firewalls.
- Experience with setting up and restoring email (POP3, IMAP, SMTP).
- Understanding of monitoring errors in our Slack alert channels.
- Knowledge and experience with VOIP. Ability to configure phone systems, understanding of call flows and routings.
- Flexible availability to handle incidents outside standard working hours (08:00–18:00).
- Good command of both English and Dutch, spoken and written.
What we Offer
- A market-competitive salary;
- A positive working atmosphere within a young and informal team;
- 25 vacation days;
- An attractive pension plan;
- A people-focused environment with space for personal development and growth;
- Freedom to share your ideas and take initiative;
- Collaboration in an international environment with colleagues accross the globe;
- A hybrid working model, with at least three days per week at our modern office in Nijmegen.
Working at Salesupply
Salesupply supports online retailers with the international expansion of their e-commerce operations in Customer Care and Logistics. Thanks to our pricing model, clients can grow efficiently and flexibly. Today, Salesupply supports over 350 companies across a variety of sectors from our international offices.
Interested?
Ready to discover new perspectives and seize new opportunities? Become part of our dynamic global team and send your motivation letter and CV to HR@salesupply.com
HET SOLLICITATIEPROCES
- STAP 1
SOLLICITEERÂ
Stuur ons niet alleen je CV, maar ook je motivatie waarom jij de passende kandidaat bent voor deze functie en ons bedrijf. - STAP 2
TERUGKOPPELING
Onze HR afdeling beoordeelt jouw sollicitatie. Binnen 5 werkdagen ontvang je een reactie. - STAP 3
KENNISMAKING
We ontmoeten je graag op ons hoofdkantoor in Nijmegen voor een eerste kennismakingsgesprek. - STAP 4
VERVOLG
Soms zijn we er na het eerste gesprek al uit, maar meestal vinden we het fijn om alles even te laten bezinken en je nog een keer te spreken voor verdere vragen. - STAP 5
CONTRACT
Als we beide enthousiast zijn, dan sturen we je een contractvoorstel. Ben je akkoord? Dan verwelkomen we je graag als nieuwe collega!
